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Frequently asked questions

Here you'll find answers to common questions about our products, ingredients, and brand values. Whether you're curious about our formulations or want to find out more about ordering and shipping, we're here to help.

Who is Boutique?

Boutique is an affordable personal care brand based in the UK, blending fine fragrance with naturally inspired formulations to create a daily escape for the senses. Inspired by the calm and luxury of boutique hotel stays, our products are crafted by expert perfumers to deliver indulgence, care, and elevated scent—without the premium price tag.

Our carefully curated collection of bath and body products transforms everyday routines into moments of luxury at home.

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.  If you require additional information on shipping, please feel free to contact us and we will offer alternatives where we can.

How long will it take for me to receive my order?

It depends on where you are. Orders to UK, generally take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Which shipping carriers do you use?

We use Royal Mail, DPD Local & UPS as our preferred courier partners. You’ll be asked to select a delivery method during checkout.

How do I return a product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Where can I buy Boutique?

Our products can be purchased via our shop. We offer all of our current products and fragrances online and are able to ship worldwide.  If you would prefer to experience our products in store, please contact us and we will provide more detailed information on local stockists.

Do you test on animals?

No, The Boutique products are completely cruelty-free. Neither our ingredients nor our finished products are tested on animals, reflecting our commitment to ethical and responsible practices.

Where are your products made?

All Boutique products are proudly developed and manufactured in England, UK. By partnering with British manufacturers, we support local expertise, craftsmanship, and industry while ensuring our products meet the highest standards of quality.

Do any of your products contain parabens?

No, all of our products are paraben free

How do I become a stockist?

To become a stockist, please use the form in the 'Contact us' section of the website footer.